Specifications

Setting Call Control Options
ShoreTel 7.5 Administration Guide 9 – 29
Enable Monitor /
Record Warning Tone
When a 2-way or Make Me Conference call is monitored or
recorded, checking this box causes a tone to be played that
warns of monitoring or recording. This option is enabled by
default.
Deselect this check box to enable silent recording. Silent
recording allows operators and supervisors to hide the fact
that they are recording agents' calls by "silently" recording
those calls. This behavior may be desirable in certain
situations, such as monitoring the telephone manners of an
employee.
When the recording is silent or hidden, PCM offers no
visual or audible indication that the call is being recorded.
The periodic beeping sound (used to notify call participants
that their calls are being recorded) is suppressed.
Also refer to “Telephony Features Permissions” on page 10-
3 and “Personal Options” on page 10-31 for information
that impacts recording and monitoring.
WARNING ShoreTel does not warrant or represent that your
use of call monitoring or recording features of
the Software will be in compliance with local,
state, federal or international laws that you may
be subject to. ShoreTel, Inc. is not responsible for
ensuring your compliance with all applicable
laws.
WARNING Before disabling the warning tone, you may wish
to consult with legal counsel regarding your
intended use.
Generate an event
when a trunk is in use
for N minutes
You can set this parameter to generate an event log when a
trunk has been in use for the specified time period.
Park Timeout after
NNNNNN seconds
You can set how long a call will remain on park before the
call returns to the party that parked the call. The timeout is
in seconds and can have a value from 1 to 100,000 seconds.
Unchecking the Park Timeout check box allows calls to be
parked indefinitely.
Hang Up Make Me
Conference after NN
minutes of silence
The default timeout is 20 minutes. If a conference is silent
for the set length of time, a hang-up will be forced.
Delay before sending
DTMF to Fax Server
Enter the amount of delay (in milliseconds) after which the
DTMF information will be sent to the fax server. Consult
your fax server documentation to find out how much delay
the fax server expects.
Enable SIP Session
Timer
Select this check box to have keepalive heartbeats sent to
SIP endpoints.