Specifications

Setting Call Control Options
9 – 18 ShoreTel, Inc.
Pickup Groups
Pickup Groups is a traditional PBX and key system feature used in group environments
that allows users to answer any ringing phone in that group. The feature works best in
places where a set of people work together on a daily basis, such as design firms. If a
group member is away from her desk and across the room when her phone rings, she
can quickly answer the call from another person's IP phone by pressing the relevant
soft key or programmable button, or by using a simple star command (*13 + extension)
from an analog phone.
Similarly, if she is out of the office and her phone rings, anyone can answer her call
from another phone with a simple 'group pickup' command and take a note for her.
A pickup group can include the following types of extensions:
• User extension
• Workgroup extension
• Bridged Call Appearance (BCA) extension
• Office Anywhere extension
Details
• Pickup groups can be associated with a programmable toolbar button, or with a
programmable button on an IP phone, or on IP phones that have soft keys.
• The user whose phone will be picked up must have class of service "Call Pickup
Allowed" to use this feature. However, other users need not be members of the
pickup group to pickup a call.
• This feature is not supported on the following legacy ShoreTel switch models:
ShoreGear T1 and ShoreGear E1.
• The pickup feature will support:
— 24 members per group
— 16 groups per switch
— The sum of all members assigned to all pickup groups on a switch cannot
exceed 80
— A single user can be a member of up to 5 pickup groups
• A single switch can host a combined total of up to 24 hunt groups, bridged call
appearances, and pickup groups.
• This feature can be accessed in three different ways:
— IP Phone – If a programmable button has been configured for this feature, the
user can press the button, or key, and enter the extension for the pickup group
to answer the call.
— PCM – If one of the pre-programmed buttons in PCM has been set up for
pickup groups, a user can enter the extension of the group to answer the call. If
the key has already been programmed with the extension of the pickup group,
then it is not necessary to enter the extension.
— Analog Phone – The user can enter the *13 command from the keypad, fol-
lowed by the pickup group extension to answer calls from an analog phone.