Specifications

Setting Call Control Options
ShoreTel 7.5 Administration Guide 9 – 15
Paging Groups
As an alternative to using an in-house paging system, you can broadcast a message over
a group of speakerphones with the Paging Groups feature. This feature allows a system
adminstrator to designate groups of extensions that can be paged by dialing a single
system extension and recording your message. This feature can be a cost-effective
alternative for environments that do not already have an overhead paging system
installed.
For environments that already have an overhead paging system, Paging Groups can be
an effective way to target your message to a select group of individuals within the
organization while not exposing the message to everyone in the building, as would
happen with an overhead page.
Adding Overhead Paging to Paging Groups
A Paging Extension (i.e. the extension which, when dialed, sends a page
announcement to a site’s overhead paging system) can be included in a Paging Group.
By merging a Paging Extension within a Paging Group, you can broadcast a message to
a select group of user extensions AND send it to the overhead paging system at the
same time. Adding multiple Paging Extensions to an extension list provides the
capability to simultaneously page the overhead paging system of multiple sites.
Details:
• Paging Group messages sent to an IP phone that is on-hook are announced on the
speaker of that IP phone. Pages sent to an IP phone or analog phone that is already
on a call are treated as a normal call and are routed to voicemail.
• Call handling does not apply to paging calls.
• A maximum of 100 extensions can be paged at one time.
• After receiving a request to play a paging message, the workgroup server
introduces a short pause to synchronize the audio across several phones. This
pause (which can last up to 6 seconds) allows calls to all affected extensions to
connect to the server, after which the server begins playing the message.
1
1. This pause synchronizes the audio paging across a group of devices, thus reducing the
chance of a cluster of phones playing the message at different times (which could create
a disconcerting echoing effect if the phones were within earshot of one another). Please
refer to Product Bulletin 0200 on the ShoreCare website for more detailed network con-
figurations.