Specifications

Setting Call Control Options
ShoreTel 7.5 Administration Guide 9 – 13
Distribution Pattern Click either Top Down or Simultaneous. Top Down
hunts sequentially through the ordered list of group
members. Simultaneous rings all group members at the
same time. The first to answer is presented with the call.
The default is Top Down.
This is a required field.
Rings Per Member The default is 2 rings. All group member extensions ring
with the same number of rings. If the phone is not
answered, the hunt continues on to the next group
member.
This is a required field.
No Answer Number of
Rings
The default is 6 rings. This value determines the number
of ring backs a caller will hear while the call is being
hunted. Once this value is exceeded, the call is sent to
the No Answer Destination.
This is a required field.
Call Member When
Forwarding All Calls
Default is disabled. When enabled, even if a group
member’s call handling mode is Call Forward Always, the
call is offered to the member.
Skip Member if Already
on a Call
Default is disabled. When enabled, even if a group
member’s call stack is not full, if the member’s phone is
busy or currently being offered a call, the new call is not
offered to the member.
Busy Destination An alternate call destination can be specified for calls to
be sent when all members of the hunt group are busy and
the call stacks are full.
This is an optional field.
No Answer Destination An alternate call destination should be specified for times
when no member answers a call. The hunt will continue
until the No Answer Number of Rings value is exceeded,
after which callers are sent to this No Answer
Destination.
On-Hours Schedule From the drop-down list, select an on-hours schedule or
None. Selecting None causes all calls to be treated as if it
is on-hours.
Holiday Schedule From the drop-down list, select a holiday schedule or
None. Holidays are handled the same as off-hours.
Off-Hours/Holiday
Destination
Each hunt group can have a call forward destination for
use during the off-hours state.
This is an optional field.