Specifications

Setting Call Control Options
9 – 10 ShoreTel, Inc.
Hunt Groups
The Hunt Groups list page is shown in Figure 9-6. Clicking on a group name shows the
details for the hunt group, as shown in Figure 9-7 in the Hunt Groups edit page.
Figure 9-6 Hunt Groups List Page
Hunt groups allow a call to be offered to a limited set of user extensions with no
reporting, queuing, sophisticated schedules, log-in, log-out, or wrap-up states. Each
hunt group is composed of an ordered list of no more than 16 users. A maximum of 8
hunt groups totalling no more than 16 members can be assigned to a single switch. If
your requirements more complex, you should use workgroups.
Rather than being reliant on the Headquarters Server, a hunt group can be assigned to
the switch closest to the agents and/or trunks associated with it. The switch controls
the hunting, with no dependency upon the server. Hunt Groups have an extension
number and, optionally, can also have a DID and/or DNIS number. They can be call
forward extensions for users, workgroups, route points, personal assistants, site fax
redirect extensions, site operator extensions, and the target for trunk groups. They are
also allowed as the backup destination for workgroups and route points. This can be
useful to allow some basic call handling when the workgroup server is not reachable.
The caller ID displayed for a hunt call is the external caller’s ID.
A user may belong to more than one hunt group. In addition, a user assigned to a
workgroup may also be assigned to hunt groups. Each call is hunted as a new call; that
is, if the hunt mode is top down, each new call begins hunting from the top of the list.
In this case, the person at the top of the list will get most of the calls.