Specifications

Setting Call Control Options
9 – 4 ShoreTel, Inc.
When account code collection is enabled or required for a user group, calls placed via
the telephone or the Call Manager are routed to the account code extension (see
“System Parameters Edit Contacts Page” on page 2-20). The Account Codes Service
prompts the user to enter an account code followed by the “#” key. If the account code
entered does not match the digits in a stored account code, an explanation message is
played and the user can enter an account code again. When a matching account code is
collected, the call is placed according to the originally dialed number.
The call permissions define which dialed numbers will be directed to the Account
Codes Service for user groups configured with account codes. For calls that are
redirected to the account codes extension, the call will be completed with the trunk
access and call permissions of the Account Codes Service.
This structure imposes two sets of permissions to outbound calls:
1 The call permissions for the user group of the user that places the call are used to
determine whether an account code must be collected or not.
2 The call permissions for the Account Codes Service user group determines whether
calls are finally placed or if the intercept tone is played.
NOTE Calls forwarded to external numbers are NOT subjected to account code
restrictions. Forwarding calls to external numbers is controlled from the Class of
Service settings. For more informations, see “Classes of Service” on page 10-2.
The Account Codes Service is associated with a system extension that is hosted on the
SoftSwitch running on the headquarters (HQ) server only. If the HQ SoftSwitch is not
reachable by the originating ShoreGear switch, the call will be handled according to the
setting on the caller's user group. Specifically, during such a connectivity outage, calls
placed by users who have optional account code collection will be automatically placed
and calls placed by users who have forced account code collection will be automatically
rejected.
If you have a ShoreTel Converged Conference solution installed, Account Codes can be
set up for collaborative voice and data conferencing. Document sharing is a feature
allowed in a 2-way or Make Me Conference call. Up to 20 documents can be dragged
and dropped during the call. You can create associated project codes on the conference
bridge for tracking purposes. Bridge project codes are not enforced.