Specifications

Using ShoreWare Director
ShoreTel 7.5 Administration Guide 1 – 3
Multi-user Management
ShoreWare Director allows simultaneous access to ShoreWare Director by multiple
users. To ensure data integrity, the database is locked during save transactions in
ShoreWare Director. If another user tries to save changes while the database is locked,
ShoreWare Director advises the user that the changes were not saved; the user simply
needs to save the changes again.
Most changes to the database are completed within one second, so the probability of
attempting to save while the database is locked is low.
If two users open the same record at the same time, the user who saves last “wins,”
since changes are processed in serial order. If two users open the same record at the
same time and the first user deletes the record, the second user receives an error
message upon trying to save.
External Telephone Number Formatting
Unlike the Personal Call Manager, which has a location as a reference point, ShoreWare
Director is global and has no inherent location; it has no inherent relationship to local
exchanges or countries. As a result, all external numbers in ShoreWare Director must
be entered in canonical format, as follows:
• +C… (A…) S…
“+” = International designation
“C” = Country code
“A” = Area code (also known as a city code)
“S” = Subscriber number
DID Numbers—Must be entered in canonical format.
• [phone] (U.S., Canada)
Message Notification Destinations—Must be entered in canonical format and must not
include a trunk access code. The number is presented back to the user in canonical
format.
• [phone] (U.S., Canada)
System Directory Entries—Must be entered in canonical format. The number is
presented back to the user in canonical format.
• [phone] (U.S., Canada)
Call Forward Destinations—Must be entered in canonical format and must include a
trunk access code. The number is presented back to the user in canonical format with
the trunk access code in front of the number.
• 9+1 [phone] (U.S., Canada)
NOTE Off-system extensions can be used as call forward destinations. You must enter
the off-system extension without a trunk access code (for example, 8 or 9) for
proper operation.