Specifications

Configuring Trunks
7 – 2 ShoreTel, Inc.
Setting Up Trunks
Click Trunk Groups under the Trunks link in the navigation frame to invoke the
Trunk Groups list page, as shown in Figure 7-1.
Figure 7-1 Trunk Groups List Page
The columns in the Trunk Groups list page follow:
Add or Edit a Trunk Group
To add a new trunk group, on the Trunk Groups list page, specify a site from the Add
new Trunk Group at site drop-down list, select a trunk group type from the of type
Name This is the name of an existing trunk group. Clicking a name invokes
the Trunk Group edit page, where you can edit the trunk group
configuration.
Type This is the type of trunk group.
Site This is the site of the trunk group. Note that a trunk group cannot span
sites. For information about configuring sites, refer to Chapter 3
“ShoreTel Sites”.
Trunks This is the number of trunks in the trunk group.
DID This column shows whether the trunk supports DID. The trunk group
supports at least one of the following:
• DID
• DNIS
• Extension
Destination This is the destination where incoming calls are routed. This may be
the auto-attendant, the operator, or an individual user’s extension.
According to the options you have set, incoming calls are routed, in the
order they are listed, to:
• DNIS
• DID
• Extension
• Destination
Destination is always available as the last choice for routing.
Access Code This displays the access code for the trunk group.