User guide

7
PHONE OPERATION
Placing Calls
Using the Handset
To place an internal call using the handset, pick up the handset and dial the
extension. To place an external call, dial the trunk access code, then the phone
number.
To end a call, hang up the handset.
Using the Speakerphone
To place an internal call using the speakerphone, press the Speakerphone
button and dial the extension. To place an external call, dial the trunk
access code, and then the phone number.
To end a call, press the Speakerphone button again.
Making a Conference Call
To conference a party into a connected call:
Step 1 Press . The call is put on hold. (Press if you
want to cancel the conference.)
Step 2 Dial the extension of the party you would like to conference
and consult with the recipient.
Step 3 Press again. The three-way call is established.
To disconnect the party you added, press again.
With the appropriate permissions from your administrator, you can then use
Personal Call Manager software to conference up to six parties in a call.
Using the Intercom
The Intercom function allows you to connect with another party without
ringing the party through a call line. You and the recipient must be using
ShoreTel IP phones and must have permission to use this feature.
To intercom another party:
Step 1 Lift the handset.
Step 1 Press .
Confe renc e Hold
Confe renc e
Confe renc e
Inte rco m