ShoreTel 115 IP Phone User Guide
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Contents GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 PHONE OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GETTING STARTED Welcome to your ShoreTel™ IP phone! Handset Indicator LED Flashing light alerts user to incoming calls and unheard voice messages. LCD Display 1 x 16 characters Handset Jack 115 Transfe r Redial Confe renc e Inte rco m Voice Mai l Hold Function Keys Perform core telephony functions. Function Keys overlay Vinyl overlay imprinted with international symbols. Dial Pad Speaker Can be used as speakerphone. Audio Control Keys Mute and Speakerphone keys illuminate when active.
Logging In If you are using your phone for the first time, the phone's display will show date and time. If no time server is specified, the phone displays “ShoreTel.” In either case, you can place calls but not receive them. You need to log in and assign this phone as your permanent extension. To log in: Voice Mai l Step 1 Press . Step 2 Dial the extension number assigned to you by your administrator.
PHONE OPERATION Placing Calls Using the Handset To place an internal call using the handset, pick up the handset and dial the extension. To place an external call, dial the trunk access code, then the phone number. To end a call, hang up the handset. Using the Speakerphone To place an internal call using the speakerphone, press the Speakerphone button and dial the extension. To place an external call, dial the trunk access code, and then the phone number.
Step 2 Dial the party’s extension. Step 3 Hang up to end the call. Redialing and Checking Missed Calls You can use the Redial function to dial the last number you called. The number being dialed will be displayed on the phone. To redial a call: Step 1 Lift the handset. Step 2 Press Step 3 Hang up to end the call. Redial .
Send message, forward to recipient’s Find Me destination, if enabled Send message, transfer to auto-attendant NOTE Hanging up sends the message. Paging If your phone and other phones at your site are configured for paging, you can speak a message that will be heard on a connected speaker, usually overhead. If you have access to the paging function (set by your administrator), dial the number given to you by your administrator and wait for the confirmation tone, then begin speaking into the handset.
Answering Call Waiting With the appropriate permissions (set by your administrator), you can receive Hold up to 16 incoming calls at once by repeatedly pressing . You can then narrow the number of incoming calls you want to receive using Personal Call Manager. If you receive an incoming call while you are on another line, you’ll hear a beep on the call. To answer the incoming call and put the current call on hold, Hold press . Repeat this action to return to the previous call.
Parking and Unparking Calls With the appropriate permissions (set by your administrator), you can park a connected call on another extension by doing the following: Hold Step 1 Press Step 2 Dial the call. . The call is put on hold. followed by the extension number to park To unpark the call from a different location: Dial followed by the extension number.
Step 3 • Press Press to re-assign the extension. to assign the extension. • Press to unassign the extension. The phone reverts to the extension originally assigned to it. You can also use Personal Call Manager or Web Access to unassign an extension. NOTE If you assign your extension to a phone that is normally occupied by another user, calls to the original user’s extention will go to the forwarding destination, defined in the active Call Handling Mode.
VOICE MAIL A steadily flashing light on your phone’s corner LED and stutter dial tone signifies that you have unheard messages. Logging Into the Main Menu Voice Mai l To log in to the main voice mail menu, lift the handset, press , then dial your password followed by . (Your default password is 1234.) Logging In from Another Extension To log in to the main voice mail menu from another extension, press followed by your password, and then .
Choose one of the following options: Reply with a voice message Reply with a call back Return to the previous menu Hear the envelope information (time and date sent, user’s name recording) Move back While listening to a message, you may “rewind” to several seconds earlier in the message. Pause Move forward While listening to a message, you may “fast forward” to several seconds later in the message.
Mark / unmark urgent Request return receipt Listening to Saved Messages From the Main Menu, you can listen to saved messages by pressing . To interact with saved messages, press any one of the options under “Listening to and Interacting with New Messages” on page 13 (except for option 2).
Custom Cancel Reassign extension If you have the proper permission, you can assign your extension to any system phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.) Set your password Enter your new password, followed by and repeat to confirm. Press to cancel.
Cancel Additional options The following additional options are available: Enable or disable Outlook automated call handling Change e-mail delivery options Disable e-mail delivery Enable e-mail delivery Enable email delivery with voice message attached Mark voice messages heard after e-mail delivery Change agent state Log in and assign extension Log out Log in without assigning extension Change Find Me forwarding state Your Find Me forwarding destination is a temporary number where all calls are forwarded wh
TROUBLESHOOTING Problem: The voice mail system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages.1 Solution: Your mailbox is full. You must delete messages you no longer need: Step 1 At the Main Menu prompt, press Step 2 Press to replay the message. to delete the message. Problem: Your display reads "No Service." Solution: Your phone is temporarily inoperable. Contact your administrator. Problem: Your display is blank. Solution: You have no power.
Rebooting Your Phone To reboot your phone, follow these steps: Step 1 With the phone on hook, press . The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Step 2 Dial the digits on the keypad that correspond with R-E-S-E-T, then press . Your phone reboots.
QUICK REFERENCE OF COMMON TASKS Making a Conference Call Confe renc e + ext. + Using the Intercom Paging Answering Calls Confe renc e + ext. number provided by administrator lift handset Adjusting the Volume Answering Call Waiting Hold Picking Up a Remote Extension + ext. Picking Up the Night Bell Interacting with Calls Using the Speakerphone Muting a Call Placing a Call On or Off Hold Transferring a Call Parking Hold Transfe r Hold Unparking Calls + ext. + hang up + + ext. + ext.
Logging Into Voice Mail Logging Into Voice Mail from Another Extension Logging Into Voice Mail from an External Phone Voice Mai l + password + + ext. + password + access number + + ext.
Additional Options Log Off Return to Auto-Attendant Hear Mailbox Status 22
