User manual

36
When I place Skype call, there is no sound.
• Check the network.
I cannot enter Skype Contact List
Check that the Ethernet cable between on the base station and the LAN port on your
broadband connection (modem, router, hub, switch etc.) is connected properly.
When I press keys on the handset, nothing happens.
• Make sure the batteries are fitted in your handset. If the batteries level symbol on the
display shows “low”, recharge the batteries.
• Check whether there’s a key symbol on the display. If so, the keypad is locked. Turn
to the user manual to find out how to unlock it.
When I press keys on the handset, digits appear on the display, but I can’t make an
outside call.
• Try moving the handset closer to the base unit.
•
Try a different position for the base unit-perhaps higher, or further from other
electrical equipment.
The phone does not ring
• Check that the base unit’s mains power adapter is plugged in and power is switched
on. The base unit needs mains power for normal operation of the phone-not just
charging the batteries.
• Make sure you are using the telephone line cable that was supplied with your SK9500.
Other telephone line cables might not work.
•
Check that you have set the ringer volume to off. See the user manual for more
information.
• Check that the total REN value of all equipment connected to your telephone line is
no more than 3. Disconnect one or more telephones and see whether that helps.
The base does not ring.
• Check that the base power is ON, and the base ringer is set ON.
•
Check that the line cord is correctly fitted and undamaged.
The CHARGE light on the base unit does not come on.
• Check the handset is properly stationed.
•
Check the connections between the base unit and mains power socket.