Owner Manual

11
FREQUENTLY ASKED QUESTIONS
Why doesn’t the dehumidifier seem to extract much water if the temperature is low?
This is a compressor dehumidifier which works best in temperatures above 59℉ (15⁰C）. If the
temperature is low and the air is dryer than the setting on the humidistat,the unit will not extract
water. If you want to use a dehumidifier for outside buildings, unheated properties, boats or
garages,pls check our desiccant range. Why doesn’t the unit work /or stops suddenly?
The water tank may be full or displaced. To rectify: empty the tank and carefully place the tank
back in the unit. Also the unit may be running in dehumidifying mode with a low room
temperature. Please check if the room temperature is lower than 41℉(5⁰C). If so, the unit will stop
working while in dehumidifying mode.(unit may be defrosted).
The ambient operating range is between 41℉(5⁰C) and 95℉(35⁰C) with a relative humidity ranging
from 30% to 80%. For maximum efficiency use the unit between 59℉(15⁰C) and 89.6℉(32⁰C).
TROUBLESHOOTING
Issue
Cause
Solution
Hot or cold
air being
produced
Normal Operation
When the unit is in dehumidifying mode it absorbs humid air from
room and freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out of the unit,
During the defrost cycle hot dry air should be coming out of the outlet
grill.
Unit does
not operate
Is the plug properly inserted in
the socket?
Insert the plug into the socket and turn the switch on.
Does the tank full indicator is
red?
Tank full, float displaced or tank not properly inserted. Empty tank,
check float and make sure tank is properly inserted in unit.
Dehumidifier
does not
extract
water
Is the unit set to a humidity level
lower than the one in the room?
Set the humidity level on the humidistat bellow current humidity
reading.
Is the temperature too low for
water extraction to be efficient?
Increase temperature in the room or reposition the unit.
Is any intake grill or discharge
blocked? Is the unit too close to
walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 7.9 in(20cm) between the unit & walls
Airflow
seems weak
Is filter dirty or clogged?
Please service the filters regularly as per user manual.
Unit is noisy
during
operation
Is the unit on an uneven
surface?
Please place on flat horizontal surface.
Is filter clogged?
Please service the filters regularly as user manual.
E2 Error
Code
Temperature sensor error
Use the unit within the prescribed temperature range. Unplug the
unit, rest and plug it back in. If error repeats, call for service centre.
P1 Error
Code
Appliance in defrost mode
This is normal operation to prevent a build up of ice on the coils.
Leave the unit, and it will return to normal operation.
FL Error
Code
Water tank full notification
Tank is full or is not in the right position-- Empty the tank and replace
in the right position.
Any other malfunctions will need to contact our customer service. ( Email to:[e-mail])