Product Manual
40
Common issues
Issue type
Robot oine
Fail to turn on/o
Fail to connect to
the robot
There is no
response after
pressing the
buttons
The robot has an
abnormal sound
Fail to charge
Possible reasons
1. When the robot is turned
connect to the robot.
2. The location of the robot
has poor signals or the
network is unstable.
1. The robot isn’t turned on.
2. There is an internal error
with the robot system.
1. There is an internal error
with the robot system.
2. There is an error with the
robot radar system, which
cannot rotate smoothly
and release signals.
The mid brush or side brush
may be tangled by foreign
matters.
1. The power button on the
robot is not turned on.
2. The station is not
connected to the power
supply.
3. The charging sheet is not
correctly connected after
you manually put the robot
in the station.
for a long time.
1. Please press the power button to
turn on the robot.
persists, please contact customer
persists, please contact customer
to rotate and release red light,
Please check whether the mid brush
or side brush have been tangled with
foreign matters. If so, clean them.
If abnormal sound persists after
cleaning, please detach the mid brush
1. Make sure that the power button
on the robot has been turned on.
2. Make sure that station has been
powered on.
3. Please press the charge button on
the station to control the robot
return to the station for charging.
4. It is recommended NOT to leave
XWOW in idle status for a long time.
If it cannot be charged for a long
2. There is an internal error
with the robot system.
1. Please press and hold the power
button to turn on the robot.
2. When the robot is functioning,
cleaning progress. When network
signals become strong, the robot
will automatically restore to online
status.
1. Please put the robot back into the
station to charge.
setting. If the issue persists, please
Solution
Common issues analysis