Product Manual
39
Common issues analysis
Common issues
Issue type
App installation
and use
App network
connection
process
App account
registration
Possible reasons
The operation system version
of the phone is too old.
1. There is an order of
clicking buttons.
2. The robot is not in standby
status.
3. There is an internal error
with the robot system.
1. Fail to allow the app to
access to location.
2. Fail to enable the phone’s
GPS location.
1. Fail to enter network
connection mode.
2. If the network connection
exceeds 2 minutes, the
robot will exit network
connection mode.
1. Return to the app before
connecting to the hotspot
2. The phone system detects
with XWOW has no
internet.
1. The Wi-Fi password is
incorrect.
2. The Wi-Fi at home is a
3. The Wi-Fi connected to
the robot has poor signals.
Button on the robot at the same
time.
2. Make sure that the robot is not
executing a task when connecting it
to network.
1. Allow the app to access to the
location information on phone
settings.
2. Enable the phone’s GPS locating
function.
1. Press and hold the Charge Button
same time to connect to network.
2. Please redo the network connection
connection within two minutes.
1. Please connect to the hotspot
2. After manually device search,
connect to the internet at home
XWOW. Then, return to the app to
continue network connection.
1. Please enter a correct Wi-Fi
password.
network for network connection.
3. Please make sure that the robot is
covered by the router network
and the connected Wi-Fi has strong
signals.
The phone number has been
login method.
access to internet.
The operation system version of the
phone is too old.
Log into the app by texting a
number.
Allow the app to access to the
internet on phone settings.
Solution