User's Manual

17
NXW101QC232
Frequently Asked Questions
(FAQ)
Q: Why the battery does not charge. What to do?
A: There are 3 main possible reasons for this problem: bad connection, improper
temperature condition, damaged battery or adapter.
As for bad connection, user should:
1. Check all connectors to ensure proper connectivity.
2. Unplug the supplied AC power adapter from the wall and verify that the outlet is
functioning.
3. Check all cable connections, plug the adapter back into the tablet, and then plug back
into the wall outlet.
And for improper temperature condition, i.e. the tablet's temperature is below 0 °C or
higher than 35 °C, user should change the location and charge the battery in an ambient
temperature between 0 °C to 35 °C.
And if the battery or adapter has been damaged, contact an authorized reseller to replace
the battery or power adapter.
Q: My battery drains quickly even when the tablet is in Standby mode. What’s the
matter?
A: If the tablet is not in the range of a network it can connect to, the tablet continues to
send out signals to locate a base station and drains the battery. So, just temporarily turn
off the tablet, or move the tablet in range of a network it can connect to, or temporarily turn
off the wireless connection on your tablet.
In addition, if the tablet keeps checking for Windows updates even in Standby mode, the
battery will drain quickly too. It is normal in this case. User can disable it by selecting
“Never check for update”. However, it is not recommended. User should be cautious