User Manual

16
available space.
Q: My device freezes, what should I do?
A: Try holding down the Power button until the device is reset and then restart the
device.
Q: I downloaded an application, but I cannot install it in my device. Why?
A: Some applications developed for Android mobile might not run properly in the
Device. Please consult the respective software developer for further information. Yo u
are NOT suggested to enable Unknown Sources under “Settings Security”.
Q: When charging, my device shows it is charging but will not power on. What’s
the problem?
A: Please try charging for about 20 minutes, and then restart the device. If the
problem still remains, try pressing and holding down the Power button for about 15
seconds until the device is reset.
Q: The device cannot enter Android system after power-on, what should I do?
A: Make sure the device has enough battery charge before power-on. If you failed to
enter Android system after many tries, please try the Recovery mode to restore
factory default settings (referring to the problem of forgetting password below), or
contact your vendor for technical help or support.
Q: The device is unable to be charged, what should I do?
A: Make sure you use dedicated power adaptor provided for the device. If the problem
still exists, contact the vendor.
Q: The display is empty or blurred, what should I do?
A: Please try to restart the device. If the problem still exists, there may be something
wrong with the display physically, just contact your vendor.
Q: The device runs slowly, how to speed it up?
A: The more applications you have installed, the slower the device is. Please uninstall
some applications that you don’t use often to speed it up.
Q: I forget my power-on password or graphic, how to start up the device?
A: If you forget your password, you have to enter the Recovery mode to load default
factory settings:
1)
Power off the device first. Press and hold down the VOL+ button first, and in the
mean time press the Power button to drive the device to Recovery mode.
2)
Use VOL+ button to select Recovery Mode, and use the VOL- button to confirm.
3)
Press Power button to enter the Recovery mode, where you can use VOL+ to
select “Wipe data /factory reset” and VOL- button to confirm. Your device will be
reset and the password will be deactivated.
Q: The device prompts me lack of space, how to release some space?
A: Applications are installed in internal memory of the device by default. Space gets
less if you install more and more applications. Please uninstall some applications or
move some to expanded space as SD card to release space.