User's Manual
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9. Troubleshooting
Error
Description of
Error
Solution
Electrode loose
1. if used with metal electrodes, wet with skin with water to improve the electrical
conductivity
2. if used with hydrogel electrodes, check the connection between the Electrode
Cable and device, or between the Electrode Cable and the hydrogel electrodes; or
replace the hydrogel electrodes.
/
Stimulator cannot
power on
1. Confirm that the power button is in good contact. Release the power button,
gently wipe the button and finger with water, then press the power button again to
turn it on;
2. Confirm if the battery is low. Charge the Stimulator; try again after the stimulator
is fully charged.
Low battery
Charge the Stimulator. When the device prompts that the charging is completed, it
can be turned on and used normally.
10.Frequently Asked Questions
10.1 What should I do if the electrical stimulation intensity is weak?
-Adjust the placement position.
-Adjust the electrical stimulation intensity through the stimulator or app software.
-Check the battery and charge if low.
-Wet the skin to increase the electrical conductivity between the electrode and the skin.
10.2 What should I do if the skin in the area covered by the electrode and the stimulator band is severely red, stinging or
allergic?
-Stop using the device immediately.
-Continue to use the device only after the skin completely recovers to normal.
-If the skin irritation continues cease use of the device and notify your physician.
10.3 What happens when there is sporadic, strong electrical stimulation?
-The surface of the electrode is not wet enough. Add some additional water to the skin and electrodes.
-Check if the skin in the area covered by the electrode is red or has a wound.
-Check if the cuff of the stimulator is secure and the position of the electrode is accurate.
10.4 Can I use oil or lotion on my limb?
-No, please make sure the skin is clean before using the stimulator and fully wet the surface of integrated electrode.
10.5 How to restore the factory default settings?
Warning: Factory reset will restore your device to the state where it was made out in the factory. This implies that your passwords,
accounts and other personal data that you may have stored on the device App will be wiped out clean.
- No matter for which reason you need to perform a factory reset on your device, it is effective and quick to bring your device back to
work again.