User's Manual

8
6 Troubleshooting
Problem Possible Cause Possible Solution
No readings
on screen
the sensor is not
positioned and
secured properly
check if the sensor has been
positioned and secured
properly
Baby is moving
frequently
It will recover when at rest
Device
does not
turn on or
no response
Battery may be low.
Charge battery and try
again.
Device might be
damaged.
Please contact your local
distributor.
The app
cannot find
the device
The Bluetooth of
your phone is off.
Turn on the Bluetooth in the
phone.
The device Bluetooth
is off.
Turn on device
The App is not
allowed to use
Bluetooth
Allow the App to use
Bluetooth
For Android,
Bluetooth cannot
work without location
permission
Allow location access