Operation Manual

7、 FAQ
Q：Fail to add device during net-pairing?
A：Please make sure the mobile phone and device are connected to 2.4GHz router.
Make sure the correct Wi-Fi password is entered.
Q：Still fail to add device after re-scanning?
A：If fail to add device, it is recommended to restart the device or power off the
device, and try again.
Q： The device cannot preview?
A：Check for weak Wi-Fi signal. You can place the camera close to the router. If it still
doesn't work, reset the device, and add it again.
Q：Why the device is still on the list after resetting the device?
A：The device resetting only resets the camera's network configuration and cannot
change the configuration on the App. You must log in the App to delet the camera
from the list.
Q：How to connect the camera to another router?
A：First log in the App to delete and reset the device, and configure the device again
through the App.
Q：Why the device cannot identify SD card?
A：It is recommended to insert and remove the SD card after power off the device.
Check if the SD card is under normal service conditions and the format is FAT32. The
App shall suggest ""could not find SD card"" under unstable network of the mobile
phone or the device.
Q：The device is online and has an alarm event, but the mobile phone cannot receive
the information?
A：First confirm that App allows notification in the settings of your mobile phone.
Under normal circumstances, when an anomaly is detected, a message will appear in
the notification bar of your mobile phone. Your should set a notification sound or
vibration in your mobile phone.
In addition, when viewing the real-time video in the App, you cannot receive alarm of
the cameral being viewed. Because the device defaults the camera being viewed
indicating that the user is focusing on the monitoring video, and there is no need for
an alarm.
Using the advanced intelligent alarm push algorithm to ensure that the alarm
message will not be frequently, but the camera will record all the alarm messages
and videos."
After-sale instructions
1、Please refer to the real product, the manual is for reference only.
2、The product is updated in real time, it shall upgrade without prior notice, please
go to the official website for query.
3、The manual contains the basic function description of the product, please check
the operation.
4、If there is any problem when using the camera, please contact the supplier or