User Instructions

Troubleshooting
19 20
Malfanction
Robot will not charge
The robot could not
returns to the charging dock
Serial
Number
The robot gets into trouble
while working
The robot returns to the
charging dock before it
finishes the cleaning.
Likely cause
What to do
Remote control failure
(effective control range of
remote control is 5 meters)
Robot has not made a connection with
the charging dock
Charging dock is unplugged while the
robot is powered ON, which causes
battery consumption
The charging dock may placed in a
wrong position.
The robot is tangled with something on
the floor(electrical cords, drooping
curtains, carpet fringe etc.)
Side brush is stuck or the rotation speed
of the side brush decreases.
When battery power gets low, the robot
automatically switches to return to
charger mode and returns to the
charging dock to recharge itself.
Working time varies according to the
floor types, room complexity.
The robot is powered off.
Time scheduling is cancelled.
Set time scheduling.
Power ON the robot.
This is normal, no solution necessary.
This is normal, no solution necessary.
Remove the debris tangled around the side
brush, if the side brush still rotates slowly,
contact the customer service.
The robot will try various ways to get itself
out of trouble, if it is failed, manually remove
the obstacles and restart.
Please refer to the " Robot Charging"
Plug in the charging dock and ensure the
robot is powered ON, keep the robot on the
charging dock to make sure it has a full
battery to work at any time.
Be sure that robot's charging contacts have
made a connection with the charging dock pins.
Serial
Number
Malfanction Likely cause What to do
Remote control failure
(effective control range
of remote control is 5
meters)
The batteries in the remote control need
to be replaced.
The robot is powered off or the robot's
battery is low.
The infrared signal cannot transmitted
because the infrared emitter on the remote
control or the robot's infrared receiver
is dirty.
There is other equipment interfering with
the infrared signal to the robot.
Use the remote control under the
strong light.
Avoid the strong light when using the
remote control.
Avoid using the remote control near other
equipment using infrared signals.
Use a dry cloth or multi-function cleaning tool
to wipe the infrared emitter on the remote
control and the infrared receiver on the robot.
Make sure the robot is powered ON and
fully charged.
Replace the new batteries and make sure
they are installed correctly.
No water leaking after
the mop installed.
The robot cleaning
route is irregular and
missed some area
cleaning, APP shows
the irregular route.
The robot cleans the
some area repeatedly
and missed other area.
The robot generates
loud noise when
working.
No water in the water tank
The water outlet on the robot bottom
is blocked.
Add the water in the water tank.
Cleaning the water outlet or the water
tank filter.
Something on the floor like the electrical
cords, slipper.
The robot will cover the the missed area
automatically.
Due to the various surroundings in a
house, the robot detection angle vareis.
Side brush, main brush tangled, dustbin
and filters blocked.
Remove the electrical cords and other
sundries before start the cleaning job.
When the robot working, please do not
interfere it ( do not move it or block the
way artificially.)
Place the robot to the position where
it started.
Clean and maintain the side brush, main
brush, dustbin and filters.