User's Guide

Q: Why I can’t get verification code when registering account.
A: Please check your email box used as account name, not mobile short message center.
Q: What kind of SIM Card does watch support?
A: The watch support international standard 4G NANO SIM card.
Q: How long can the watch be used per one charge？
A: Normal usage time of the watch depends on tracking mode, location frequency, and how
long you use for video calling(which is the most power-consumptive), it’s 24 hours under normal
use.
Q: Why video call function is not available?
Video call function is very power-consumptive, you can only use it 5 minutes after the first
use, and the usage time of each call is also limited.
Q: Is the watch water-proof？
A: The watch is splash-resistant. You can wear it when washing hands or in rainy days but
please remove before swimming or showering
Q: Why my watch can’t locate properly?
A: There are 2 possibilities usually: 1. Please make sure your SIM Card has data service. 2.
Please power off watch when initially install SIM card or replace another one, if you change sim
card when power on, you must restart the watch(completely power off and then on) in order to
use it properly.
Q: Why my “history track” is incomplete?
A：There are generally 2 situations: 1. When you were indoors without wifi or some
extremely remote place outdoors, watch can’t get location report, and the position track would
be a straight line. 2. Check your settings of Care time (open app-Settings-Care time). There is no
location report from watch out of the set time-interval(while by when manual positioning is
available),watch is power-saving under this condition. If user select “tracking mode”, which will
consume much more power, standby time of watch will be shorten greatly.
Q: Why my location is inaccurate
A: Accuracy of location depends on Location ways. When in open area outside the accuracy
can be 5-10 meters, with wifi mode(inside the building or in urban area) the accuracy can be