User's Manual

ManualsBrandsSHENZHEN POWEROAK NEWENER ManualsGeneratorsPower Station

14. Troubleshooting

Error

Code

Error List Troubleshooting

001

Please contact with the dealer if the error still

exists after rebooting the unit.

002

Please contact with the dealer if the error still

exists after rebooting the unit.

003

Please contact with the dealer if the error still

exists after rebooting the unit.

004

Battery Voltage High Please contact with the dealer if the error still

exists after rebooting the unit.

005

Hardware

Please contact with the dealer if the error still

exists after rebooting the unit.

006

Hardware

Please contact with the dealer if the error still

exists after rebooting the unit.

007

Clean or replace the fan to ensure proper

ventilation.

Please contact with the dealer if the error still

exists after rebooting the unit.

008

OCP (Over Current Please contact with the dealer if the error still

exists after rebooting the unit.

009

Please contact with the dealer if the error still

exists after rebooting the unit.

010

Please contact with the dealer if the error still

exists after rebooting the unit.

011

Please contact with the dealer if the error still

exists after rebooting the unit.

012 Bus Voltage High

Please contact with the dealer if the error still

exists after rebooting the unit.

013

Please contact with the dealer if the error still

exists after rebooting the unit.

014 Bus Voltage Low

Please contact with the dealer if the error still

exists after rebooting the unit.

015 DC Input Voltage High

Please contact with the dealer if the error still

exists after rebooting the unit.

016 DC Input Voltage Low

Please contact with the dealer if the error still

exists after rebooting the unit.

017 DC Input Over Current

Please contact with the dealer if the error still

exists after rebooting the unit.

018

Inverter Output Over

Current

The output power of load exceeds.

Please contact with the dealer if the error still

exists after rebooting the unit.

019 Inverter Voltage High

Please check if the output of load meets the

Turn on the AC after rebooting, please contact

with the dealer if the error still exists.

020 Inverter Voltage Low

Please check if the output of the load meets

Turn on the AC after rebooting, please contact

with the dealer if the error still exists.

021 Grid Input Over Current

Please check if the input of the current meets

Turn on the AC after rebooting, please contact

with the dealer if the error still exists.

022

Inverter Output Short

circuit

Please disconnect the load to make sure the

load has been connected properly.

Click to clear the alarm history.

023

Protection

Please disconnect the load to make sure the

output power of loads meet the limit of the

unit.

Click to clear the alarm history.

024 Phase Integration Error

025 AC Relay Short Circuit

Please contact with the dealer if the error still

exists after rebooting the unit.

026 AC Relay Open Circuit

Please contact with the dealer if the error still

exists after rebooting the unit.

027 Load Relay Short Circuit

Please contact with the dealer if the error still

exists after rebooting the unit.

028 Load Relay Open Circuit

Please contact with the dealer if the error still

exists after rebooting the unit.

029

Please contact with the dealer if the error still

exists after rebooting the unit.

049 PV1 Over Current

Please contact with the dealer if the error still

exists after rebooting the unit.

050 PV2 Over Current

Please contact with the dealer if the error still

exists after rebooting the unit.

051 PV1 Over Voltage

Please check if the open circuit voltage

of solar panels exceeds the input voltage

standard of EP500Pro.

052 PV2 Over Voltage

Please check if the open circuit voltage

of solar panels exceeds the input voltage

standard of EP500Pro.

053 The battery is full.

054

Empty of battery.

need to turn AC ON again on the screen.

055

Inverter Overload

Warning

The output power of load exceeds.

056 AC Overload Warining The output power of load exceeds.

057 Grid Voltage High

input voltage standard of EP500Pro.

058 Grid Voltage Low

input voltage standard of EP500Pro.

059 Grid Frequency High

the input frequency of EP500Pro.

060 Grid Frequency Low

the input frequency of EP500Pro.

061

Multi Communication

Error

Please check whether the communication

cable is connected correctly.

Clear the alarm history or restart the unit.

062 Multi Address Error

Please check whether the communication

cable is connected correctly.

Please check whether the communication

cable is connected correctly.

Clear the alarm history or restart the unit.

063

Multi Synchronization

Error

Please check whether the communication

cable is connected correctly.

Clear the alarm history or restart the unit.

064 Multi Brak Phase Error

Please check if the input of the AC voltage

Clear the alarm history or restart the unit.

065 PV Paralleling Error

Please check whether the PV parapllel enable

setting is consistent with the PV input.

Please contact with the dealer if the error still

exists after rebooting the unit.

081

BMS Communication

Interrupt

Please contact with the dealer if the error still

exists after rebooting the unit.

082

LCD Communication

Interrupt

Please contact with the dealer if the error still

exists after rebooting the unit.

083

EEPROM Read & Write

Error

Please contact with the dealer if the error still

exists after rebooting the unit.

084

Please contact with the dealer if the error still

exists after rebooting the unit.

085 RTC Read & Write Error

Please contact with the dealer if the error still

exists after rebooting the unit.

086 12V/30A Port OCP

Please disconnect the appliances on DC

12V/30A ports.

Clear the alarm history or restart the unit.

087 12V/10A Port OCP

Please disconnect the appliances on DC

12V/10A ports.

Clear the alarm history or restart the unit.

088

Current High

Please disconnect the appliances on USB

ports.

Clear the alarm history or restart the unit.