User's Manual
17
Warranty
Not Covered Under Warranty
1-Year Warranty
We DO NOT offer warranty for products that have been bought
secondhand or were resold. Issues of replacement and refunds on units
purchased less than 30 days from an authorized dealer must be
addressed to the dealer directly. If the products purchased from an
authorized dealer are after 30 days from the date of purchase, please
send the units to us for service and repair.
We DO NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. The
warranty is void if the unit has been altered or an unauthorized person
has damaged the unit while attempting repair work.
Procedure for Repair Work
Safety during on-leash training.
If the unit is malfunctioning, please refer to the 'Troubleshooting" in the
manual before sending it back for service. A copy of the sales receipt
showing the purchase date may be required before warranty work is
initiated. Please include a brief explanation outlining the problem, and
include your name, address,city/state/zip code, daytime phone number,
evening phone number, and email address.
The original purchaser for this unit is provided with a 1-YEAR Warranty.
The warranty begins on the date of purchase. For the first year, coverage
is provided for both parts and labor on warranty repair services. After the
first year, the Limited Lifetime Warranty covers parts only, and does not
cover labor fees and Accessories. Accessories such as straps and
batteries are covered for the first year only. All shipping fees incurred, the
cost of accessories after the first year, and labor fees associated with out
of warranty repair work are the customers responsibility.