Instruction Manual
39
Q: Why the software upgrade failed?
Possible reasons Solutions
The device is not connected to the
network.
Check the network connection.
The username or password is wrong
The device has not enough memory.
Check the username and password.
Uninstall irrelevant applications and delete uncommonly
used vehicle software (enter setting
->
diagnostic
software clear
->
remove software to operate).
Server problem. Server maintenance, please try again later.
Q: Why is there no power in the VCI dongle after connecting to the vehicle’s DLC port?
Possible reasons Solutions
Poor contact of vehicle’s DLC port. Plug out the VCI dongle, and then plug it in again.
Too low voltage of the vehicle battery.
• Recharge the vehicle battery.
• Replace the vehicle battery if it is damaged.
Damage of the VCI dongle. Contact KINGBOLEN after-sales service to get support.
Q: Why can't tablets establish a connection with the VCI dongle?
Possible reasons Solutions
Poor contact of the VCI dongle.
• Plug out the VCI dongle, and then plug it in again.
• Perform the VCI Bluetooth pairing again.
The rmware is damaged.
Enter the settings and tap “Fix Connector Firmware/
System” to x the rmware.
Q: Why is the communication error with the vehicle ECU displayed?
A: Please conrm:
Whether the VCI is correctly connected and whether the vehicle ignition switch is ON.
If all are normal, send vehicle production year, model and VIN number by Feedback feature.
Q: Why can't I access the vehicle ECU system?
A: Please conrm:
Whether the vehicle is equipped with the system, whether the VCI is correctly connected, and whether
the vehicle ignition switch is ON.