Instruction Manual

38
Q: Why can’t I log in?
Possible reasons Solutions
The device is not connected to the
network.
Please make sure the network is connected.
The username or password is
incorrect.
Check the username and password.
Contact KINGBOLEN after-sales service or regional
sales to retrieve the user name and password.
Server problem. Server maintenance, please try again later.
Q: Why can't I activate the device?
Possible reasons Solutions
The device is not connected to the
network.
Please make sure the network is connected.
The serial number and activation code
are inputted wrong.
Check the serial number and activation code and make
sure they are correct (Serial number 12 digits, activation
code 8 digits).
The activation code is invalid.
Contact KINGBOLEN after-sales service or regional
sales.
Notes that the conguration is empty.
Contact KINGBOLEN after-sales service or regional
sales.
Q: Why was the device not activated during the software update?
Possible reasons Solution
The VCI connector may not be
activated during registration.
Use the serial number and activation code to activate the
connector.
Steps are as follows: Click [Settings]
->
[Activate VCI]
Enter the correct serial number and activation code in the
interface, and click [Activate].