User's Manual

If not using the air purifier for an extended period of time, wrap both the air purifier and the
filter in plastic packaging and store in a dry place to avoid moisture damage.
Storage
The troubleshooting section below is for solving frequently asked questions for the purifier
unit. If your problem persists, please contact customer support.
Troubleshooting
For Smart Air Purifier
Problem
Air purifier will not
turn on or respond
to touch controls.
Airflow is signifi-
cantly reduced.
Air purifier makes
an unusual noise
while the fan is on.
Strange smell is
coming from the
purifier.
Possible Solution
Plug in the air purifier.
Check to see if the power cord is damaged. If so, stop using the air
purifier and contact Customer Support.
Plug the air purifier into a different electrical outlet.
The air purifier may be malfunctioning. Contact Customer Support.
Make sure the filter’s plastic packaging is removed and is the filter is
properly installed.
Tap Fan Speed Button to change the fan speed.
Make sure there are at least 15 inches / 38cm of clearance on all
sides of the air purifier.
The pre-filter may be clogged by large particles, such as hair or lint,
blocking air flow. Clean the pre-filter.
Replace with a new filter.
Make sure the filter is properly installed with its plastic packaging
removed.
Make sure the air purifier is operating on a hard, flat, level surface.
Replace the filter .
The air purifier may be damaged, or a foreign object may be inside.
Stop using the air purifier and contact Customer Support.
Do not try to repair the air purifier yourself.
Clean the filter or replace with a new filter if necessary.
Make sure not to use your air purifier in an area with high humidity
or while diffusing essential oils.
12