User's Manual

09
The troubleshooting section below is for solving frequently asked questions. If your problem
persists, please contact customer support.
Troubleshooting
For Govee Smart Tower Fan
Problem
The fan cannot be turned
on or respond to any
button touch.
Airflow is weak or slow.
The fan makes strange
noises when it is running.
The fan shakes severely.
Possible Solution
The fan is not plugged in. Plug it into an outlet.
Check to see if the power cord is damaged. If so, stop using
the fan and contact customer support.
Plug the fan into a different outlet.
The fan may be malfunctioning. Contact customer support.
The fan is running at Low Speed. Adjust to a higher speed.
The air inlet is blocked. Remove the obstruction.
Move the fan to a level surface.
Contact customer support.
Refasten the base plate with the fan body and tighten the
screw nut.
1.Cannot connect to Govee Home App.
● Make sure your smartphone is powered on and is not connected with other Bluetooth
devices.
● Enable the smartphone’s Location Services.
● Try connecting with another smartphone.
● Make sure your app is updated to the latest version.
● Make sure you connect to your Wi-Fi router’s 2.4GHz network and that the network is
working correctly.
● Make sure the Wi-Fi password you entered is correct.
● Shorten the distance between the fan, Wi-Fi router, and the smartphone.
● Make sure your fan and the Wi-Fi router are located away from appliances that produce
electromagnetic radiation (e.g. microwave ovens, refrigerators, etc.)
● If you are using a VPN, try turning it off and then connecting the fan.
● Disable portal authentication for your Wi-Fi network. If portal authentication is enabled,
this fan will not be able to access your Wi-Fi network and setup will fail. Portal
authentication means that you need to sign in to your Wi-Fi network through a web page
before you can use the Internet.
For App & Connectivity