User's Manual

P a g e | 25
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The video quality while watching live video is not clear
The video captured by this camera is sent over the internet to the phone. The
faster the internet connection is where the camera is located, and the faster the
internet connection is on the phone, the better the video quality. If poor video
quality is experienced, check to be sure these internet connections are working
properly. The video quality can also be adjusted, see page 10, option g.
The recorded video should always be at the highest quality, check the recordings
to make sure they are of the right quality when you play them.
The camera is not working correctly and I would like to reset it
If this camera has been set up and it has worked for any amount of time, there is
almost no valid reason to reset it. In that case, we recommend contacting
technical support.
If the camera has never been set up or online, it should be reset. Refer to the steps
on the previous page under “The Camera Does Not Output a WiFi Network” to
reset the camera.
The Smartphone or Tablet is Getting Too Many Notifications about Motion
Detection
There are two ways to resolve this:
1) The camera’s motion detection sensitivity can be changed using the
camera settings, see page 14 for more details
2) You can disable the motion detection notifications, but still have the
camera record video to a Micro SD card when motion is detected. To do
this, follow the instructions on page 14 to access the Alarm Setting menu.
Disable the option that reads “Allow Notification”. The camera will
continue to sense motion and record video to the Micro SD card, but will
not send a notification to the phone or tablet.