User's Manual

P a g e | 24
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No Audio from Camera
Our hidden cameras do not include microphones when sold to the general public
in the US; disguised microphones are not legal in the US, so our hidden cameras
record video but no audio.
We like to remind our customers that a picture is worth 1000 words which means
that the video recording will show all that is needed to determine evidence of
abuse, infidelity, theft, trespassing, or other wrongdoing.
If audio recording is strongly desired then we would recommend that in addition
to the hidden camera that a separate legal audio recording device be used such as
a regular security camera with audio or a voice recorder.
The Camera Does Not Output a WiFi Network
This camera should only output a WiFi network during the initial setup. After
connecting the camera to the internet, the camera’s WiFi network should
disappear. You will not need to connect to this camera’s WiFi each time to view
the camera. If the camera is not outputting a WiFi during the initial setup, we
recommend resetting the camera by pressing-and-holding the small black reset
button (refer to the diagram on page 3).
The app says that the camera is offline
If the app displays a message that the camera is offline, it is either because the
camera is not online, or the phone/tablet is not online. Before troubleshooting the
camera, check to make sure the phone/tablet is online by visiting a website. If the
phone/tablet is unable to view any website, this usually means the device is not
connected to the internet, and therefore unable to connect to this camera.
If the phone/tablet is connected to the internet, but still unable to connect to this
camera, the camera may not be online. Check the camera to make sure it is
powered on or plugged into a source of power, and check to make sure the
internet connection is working at the camera location. For more help, please
contact technical support at 800-618-7491 or e-mail us at [e-mail]