User's Manual

FI - 361 user manuals
27
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Ifyouencountertheproblems,pleasereadthefollowingdescriptions.(The
followingexampleisbasedonWindows®Vista™andXPDescription.Ifyou
areusingadifferentoperatingsystem,yourcomputerscreenissimilarwiththe
followingexample.)
1.Whatisremoteaccess?WhatcanIdo?
Throughremoteaccess,youcanuseawebbrowserfromanyPCconnectedto
theInternettoaccesstheCamera.Soevenifyouarenotathome,youcanwatch
theCameraimages,andmanagetheCamerasettings.
Toenableremoteaccess,youcansimplyfollowtheQuickInstallationWizard.
Ifyouarenotconnectedonthecamera,makesurethefollowingitems:
....ThegreenLEDCameraonSETATE2greenlightflashes(everythreeseconds
shine5times)
....Networkconnectionisworkingproperly
...Router'sLAN&WANconnectionisworkingproperly.
...TherouterhasenabledUPnP.
...TheroutercangetapublicnetworkIP.
...Therouterhasbeenupgradedtothelatestfirmwareversion.
...Youhavetriedtorestarttherouterbyunpluggingthepowerandthenplugit
again 
Afterthecompletionoftheinspectionoftheabove,youcanre‐landing.
2.WhyphotoCamera'snetworkconnectionunreliable?
Thenetworkcablemaybeaproblem.TomakeSurethecableisworking,PING
theknownaddressofthedeviceinnetwork.Ifthecableconnectioniscorrect
andyournetworkconnectionisworking,youshouldreceiveasimilar(bytes=
32time=2ms)reply.Anotherpossibilityisthatthereisaprobleminthe
networkthecamerause,suchashubsorswitches.Makesurethepowerforall
devicesareconnectedandworkingproperly.
3.WhyNetworkCameraworklocally,buttheremotedoesnotwork?
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This may be caused by the firewall protection , check network firewall with
yoursystemadministrator.Thefirewallmayneedtomakesomeconfiguration
changes,inordertoaccesstothenetworkCameraexternallyfromyourlocal
LAN,.Formoredetailedinformation,pleaserefertotherelevantsectionsofthe
Camerasinstalledintherouterbackend. 
EnsurethatthenetworkCameradoesnotconflictwithanyWebserverrunning
inyournetwork.
Thedefaultroutersettingmightbetheproblem.Makesurethattherouter
settingsconfiguredtoallowexternalaccessfromyourlocalLANnetwork
Cameras.