Operation Manual

Troubleshooting
18
No.
Prompt
Tone
Cause
of Failure
Solution
1
Wheels
off the ground
Robot
suspended
Please
put the Robot back to the ground and press
the cleaning key again.
2
Dust
Box not installed
Dust
box removed and not
installed
Return
the dust box to the Robot and press the
cleaning
key again.
3
Battery
failure
Abnormal
battery charging
Contact
our customer service department to test
battery.
4
Please
check if the wheel is stuck
Wheel
jammed
Check
whether the wheel is entangled with foreign
objects
and clean up the entangled objects.
5
Please
check if the front bumper
is
stuck
Front
bumper stuck
Check
whether the front bumper can rebound
normally
6
Robot's
Wi-Fi connection failure
Robot
connected to server failure
Check
whether can access internet when connection
is
done
7
The
battery is low, please charge
the
Robot
Battery
power less than 20%
Robot
automatically enters the recharge mode
8
Please
check whether the side
brush
is tangled or jammed
Abnormal
edge brushing
Check
whether the side brush is wound by wire and
clean
up the wound.
9
Please
move the Robot to the
open
area.
Robot
failed to get out of trouble
Please
move the Robot to an empty place and press
the
cleaning key again