Operation Manual

Troubleshooting
23
No.
Prompt Tone
Cause of Failure
Solution
1
Wheels off the ground
Robot suspended
Please put the Robot back to the ground and press
the cleaning key again.
2
Dust Box not installed
Dust box removed and not installed
Return the dust box to the Robot and press the
cleaning key again.
3
Battery failure
Abnormal battery charging
Contact our customer service department to test
battery.
4
Please check if the wheel is stuck
Wheel jammed
Check whether the wheel is entangled with foreign
objects and clean up the entangled objects.
5
Please check if the front bumper is
stuck
Front bumper stuck
Check whether the front bumper can rebound
normally
6
Robot's Wi-Fi connection failure
Robot connected to server failure
Check whether can access internet when connection
is done
7
The battery is low, please charge
the Robot
Battery power less than 20%
Robot automatically enters the recharge mode
8
Please check whether the side
brush is tangled or jammed
Abnormal edge brushing
Check whether the side brush is wound by wire and
clean up the wound.
9
Please move the Robot to the
open area.
Robot failed to get out of trouble
Please move the Robot to an empty place and press
the cleaning key again