User's Manual
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No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product")
was purchased from an authorized distributor or authorized reseller. Distributors may sell
products to resellers who then sell products to end users. No warranty service is provided unless
the product is returned to an authorized return center in the region where the product was first
shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty
implications.
If you purchase your FOSCAM product from online store, please contact the
point-of-purchase and ask for return/replacement/repair service.
Hardware Warranty Information
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty
for accessories.
Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and
workmanship starting from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration
system, software that included in the CD,etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician’s guidance.
Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items
back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise
Authorization (RMA) number before returning the product. If the product you received is
suspected to be defective and the product warranty has not expired, The RMA number
will allow your reseller to track your return much easier and help them expedite processing
your request.
After receiving your RMA case number, pack the item(s) very well with the original box
and all the original accessories included such as power adapters, brackets, cables,
manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the
warranty card along with the complete package to send them back.
Replacement Services