User manual

WWW.FOSCAM.COM FI8918W User Manual
Figure 4.2
NOTE: Make sure that your firewall or anti-virus software does not block the camera or activeX.
If you can not see live video, try shutting down the firewall or anti-virus software and try again.
4.1.4 Can’t access IP camera on internet
Possible reasons why camera is not accessible on the internet:
1 ActiveX controller is not installed correctly (see more details: Figure 2.10~Figure 2.12).
2 The port which the camera uses is blocked by a Firewall or Anti-virus software. Try changing to
another port number. (Figure 4.2)
3 Port forwarding is not successful (see more details in Quick Installation Guide—How to set
DDN Service settings)
4.1.5 IP Camera Tool could not find camera’s IP
Verify that the network cable is securely fastened to the camera.
Make sure DHCP is enabled on your router, do not enable MAC address filter.
Make sure that the firewall or anti-virus software does not block the camera. You can add the
camera as a trusted site on your firewall or anti-virus software.
4.1.6 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may fail to do port
forwarding automatically because of the firewall or anti-virus software. It may also be due to the
router’s security settings. We recommend manually configuring port forwarding and the camera
can be viewed on the internet.
4.1.7 Couldn’t find the shortcut on the desktop after install IP camera tool
If you use Windows7 or Vista and the shortcut is missing after installing the IP camera tool,
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