User's Manual

• Make sure that your phone is not in flight mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check for

overloaded or unavailable network).

• Check your subscription status with your operator (credit, SIM card valid, etc.).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in flight mode. The caller’s name/number

does not appear when a call is received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone. The sound quality of the calls is

poor

• You can adjust the volume during a call by pressing the Up/Down key.

• Check the network strength .

• Make sure that the receiver, connector or speaker on your phone is clean. I am

unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service.

• Make sure this feature does not require an accessory. When I select a number

from my contacts, the number cannot be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a

foreign country. I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save the

files in the phone contacts (i.e. your professional or personal directories). My

callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability.I cannot access my

voicemail

• Make sure your operator’s voicemail number is correctly entered in "Voicemail

number".

• Try later if the network is busy. I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network operator to check service availability and check MMS

parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be swamped, try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal Unblocking

Key).I am unable to download new files

• Make sure there is sufficient phone memory for your download.