User's Manual

My phone is frozen or cannot switch on

• Check the battery contacts, remove and reinstall your battery, then turn your

phone on.

• Check the battery power level, charge for at least 20 minutes. My phone has

not responded for several minutes

• Remove and re-install the battery, then restart the phone.My phone turns off

by itself

• Check that your screen is locked when you are not using your phone, and make

sure the Power key is not mis-contacted due to unlocked screen.

• Check the battery charge level.

• If it still does not work, please use User Data Format to reset the phone.

My phone cannot charge properly

• Make sure you are using a battery and the charger from the box.

• Make sure your battery is inserted properly and clean the battery .

• Make sure that your battery is not completely discharged; if the attery power is

empty for a long time, it may take around 20 minutes to display the battery

charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C to +40°C).

• When abroad, check that the voltage input is compatible. My phone cannot

connect to a network or “No service” is displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually.

• Try connecting at a later time if the network is overloaded. My phone cannot

connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one printed on

your warranty card or box.

• Make sure that the internet access service of your SIM card is available.

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location. Invalid SIM card

• Make sure the SIM card has been correctly inserted (see “Inserting or removing

the SIM card”).

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialed a valid number and pressed the key.

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the network is not

overloaded or unavailable.

• Check your subscription status with your operator (credit, SIM card valid, etc.).

• Make sure you have not barred outgoing calls.