Instruction Manual

when any button is pressed on the
remote, ensure that the batteries are
charged properly.
 If the first two solutions did not resolve
your problem, Refer to “Pair the
Remote and the Receiver Collar”
Warranty and repair information
1- Year Limited Lifetime Warranty
The original purchaser for this unit is provided with 1-YEAR WARRANTY.
The warranty begins from the date of purchase. For the first year, coverage is for both
Parts and Labor on warranty repair services.
Accessories such as straps and batteries are covered for the first year only. After the first
year, the Limited Lifetime Warranty covers Parts only and does not cover Labor Fees and
Accessories. All shipping fees incurred, the cost of Accessories after the first year, and
Labor fees associated with out of warranty repair work, are the customer’s responsibility.
Labor fees will be variable depending on the extent of the work required. The Limited
Lifetime Warranty expires 5 years after a model is discontinued from production.
To Qualify for the Warranty
All products must provided a proof of purchase is required to initiate repair work under
warranty. We strongly recommend keeping the original receipt. If a proof of purchase is
not available at the time of service, we will estimate the age of unit by the serial number.
Serial number estimates can differ from the actual purchase date. A serial number
estimate is the only method of determining an approximate date of purchase without a
proof of purchase.
Not Covered Under Warranty
We DO NOT offer warranty for products that have been bought secondhand or as a resold
product. We DO NOT replace defective units or provide refunds for products purchased
from us after 30 days from the date of purchase. Issues of replacement and refunds on
units purchased less than 30 days from an authorized dealer must be addressed to the
dealer directly. If the products purchased from an authorized dealer are after 30 days from
the date of purchase, please send the units to us for service and repair. We DO NOT
cover the cost of repairs and replacements due to misuse by the owner of dog, improper
maintenance, and/or lost units. Any water damage on the Water Resistant remote and the
Water Resistant Receiver of our product series will not be covered. All replacement costs
for either the remote or receiver will be the owner’s responsibility. The warranty is void if