Product Info

1. Check whether the USB drive is normal, insert the USB drive into the computer, try to repair
the USB drive file system or format, or replace the USB drive and try again;
2. Check whether the USB interface is normal, and try another USB interface;
3. If the card reader is used, please try to replace the card reader (or memory card) to
determine whether the function is normal.
Abnormal reading of U disk
1.Check whether the X, Y axis motors are normal, and whether the belt is loose;
2.Confirm whether the slicing printing speed and acceleration exceed the normal range of the
printer, and adjust the printing speed and acceleration appropriately. (refer to the slicing
parameters provided by Creality)
The print is misplaced
Check whether the relevant parameters of the slicing file match the connected printer model,
such as whether to enable retraction, retraction distance, retraction speed, printing speed and
other parameters. If they do not match, you need to re-adjust the parameters and re-slicing.
Severe stringing when printing
1. Try to search for other Wi-Fi and connect to confirm whether it can be connected normally
(the current device supports WPA2 encryption method, but does not support WPA3, and only
supports the 2.4G frequency band);
2. Check the correctness of the password and whether the router is normal.
Can't connect to Wi-Fi network
1. Download from fluidd: Open the WEB page of the device in a PC browser (refer to the
instruction manual), and download it under the time-lapse photography menu;
2. Download via USB drive: Insert the USB drive, click the "Export" button on the video details
page(Configure-Camera-Timelapse video), export the video file to the USB drive, and then
copy it from the USB drive to the PC.
How to transfer the time-lapse photography files to PC ?
1. The Creality Sonic Pad loads the camera device by default; if the camera is plugged in after
booting, after selecting and enabling the camera, the camera will display enabled, wait for 2
minutes before the screen appears (sometimes need to switch pages), or after inserting the
camera , the screen will appear after restarting the Creality Sonic Pad;
2. Some cameras are customized cameras, which are not output in YUV and Mjpeg formats.
Try to replace the camera and use it again;
3. Pull out the camera and use a U disk to check whether the USB is normal. If it is not normal,
please contact the after-sales service.
The camera can't be used normally after it is connected ?
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