User's Manual

If you are having trouble with your device, try these troubleshooting
procedures before contacting a service professional.
Problems
Causes
Solutions
Poor signal
The signal waves unable to
transmit when use the GPS
tracker in the places that have
poor signal reception, such as:
tall building around or
basement.
Using the GPS tracker in the
places that have good signal
condition.
Unable to boot
Low battery
Charge the device battery
Unable to
connect to the
network
Poor signal
Using the GPS tracker in the
places that have good signal
condition.
Unable to locate
Signal shielded or Poor signal
Change the installation place
No power off
alarm
Built-in battery is off
Turn it on
Fail to start the
car
Power cutoff /ACC abnormal
Restore power/Check ACC
Car stops driving
Abnormal power supply
Connect the device negative
electrode to constant power
Offline/Indicators
off
Abnormal power
supply/Indicators sleep
Check power supply/Press side
key to activate indicators
No update of
vehicle’s
location
No GPS positioning
Test the device again/Change
installation place
Power on, all
light indicators
are on for 3
minutes
Overdue / Damaged SIM card
Make a payment/Change SIM
card