User's Manual

modelB110XP912 USERGUIDE
24
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CommonIssues
Note:ForinformationandinstructionsonoperatinganyAPPinstalledonyour
my tab,pleaseconsulttheAPPprovider.
1.Willnotpower up
Checkthebatteriestoseeifitisoutofcharge.Checkingafterdeviceis
connectedtothepoweradapterfor5minutes,unplugandcheck,ifitstill
cannotturnonaftercharging5minutes,pleasecontactthecustomerservice
center.
2.Novoiceintheearphone
Makesurethevolumeisnotturneddownalltheway.Unplugtheheadset,
andthenplugitinagain.Makesureyoupushconnectorallthewayin.Make

surethefileyouareplayingisnotdamagedorcorrupt.
3.Chargingissues
Pleasemakesurethechargerisusedaccordingtoinstructionwiththedevice.
FrontUSBportsarenotforcharging.Poweradapteristheonlywaythisdevice
willcharge.
4.Downloadissues
Makesureyour
my tabtabletconnectswithPCproperly.Ifyoucannotmakea
connectionyouwilllikelyneedtoupdatetheUSBdriverinyourconnectedPC.
Pleasereferto"ConnecttoPC"sectionofthisUserGuide.
5.Whysomedownloadedvideosdonotplaynormally?
Thedeviceiscompatiblewithmostvideofileformats,buttherearestillsome
differencesinformat,encodedmode,resolutionandcoderate,etc.Thiscould
resultinsomeofthevideosnotbeingabletoplaycorrectly.Oursuggestionis
tousethethirdpartyadaptersoftwarefortransformingthevideofileinaPC
tothecorrectformatthencopybacktothetablet.
6.Devicecrashedorcan'tturnon
Oncedevicecrashedduringtherunningtime,itcanberestartedbyusing
powerbuttonorbytappingtheRESETbuttonwithasmallthinpoint.
7.CustomerSupport
 website:www.vdadisplay.com/support
 email:
[e-mail]
