Quick Installation Guide

IX. Troubleshooting

1. APP can't be registered successfully

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Please check if the network of the mobile phone is normal;

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Please tick the software service agreement and privacy policy;

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Please check if the verification code is in the spam mail;

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Please use WIFI to register if mobile network cannot be registered. If the mobile network and

WIFI prompts cannot obtain the server address, please check if other software can be used

normally;

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During installation, please allow the app to obtain your location and all permissions, the

system will automatically arrange the best server;

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If above solutions still can't be effective, we recommend you to uninstall and install the app

again, the current location and all permissions are allowed during the installation)

2. Unable to connect to the network

2.1 Unable to connect to WiFi:

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Please enable the DHCP of the router;

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Please make sure the camera is not in the blacklist in MAC settings of the router;

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Turn off the 5GHz wifi in the router (Note: Please contact the router manufacturer if you can't

turn off the 5Ghz wifi);

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After connecting to the 2.4GHz wifi, please check your mobile phone if can access the Internet;

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Make sure the network of your mobile devices are under the same network router of the camera;