User's Manual

13
Troubleshooting and FAQ
1. What devices can I control with the
Smart Plug?
You can control lights, fans, portable heaters, and any
small appliances in accordance with the smart plug
specifications.
2. What should I do when I cannot turn
Smart Plug on or off?
Make sure your mobile devices and the smart plug are
connected to the same Wi-Fi network.
Make sure the devices connected to the smart plug are
turned on.
3. What should I do when device
configuration process has failed?
Check whether the smart plug is powered on.
Check whether your mobile device is connected to
2.4GHz Wi-Fi network.
Check your network connection, make sure the router
is working properly:
If the router is dual-band, select 2. 4G
network and then add smart plug.
Enable the router’s broadcasting function.
Configure the encryption method as WPA2-PSK
and authorization type as AES, or set both as auto.