User's Manual

FAQ Why failed to add device?

1. Please check whether device is powered on.

2. Whether phone is connected with Wi-Fi.

3. Whether device is ready for configuration. To get

the device ready before configuration, normally you

can manually press on the device to get it ready.

Please refer to "Product Instructions" or "Device

Reset Instruction" for details.

Notice: Reset Wi-Fi to get device ready for configuration

while adding device each time and make sure router

is working properly.

4. Check routers or related:

① Our products do not support web page

authentication temporarily.

② If router is dual-band, select 2.4G network

and add device.You also need to enable router’s

broadcasting function.

③ Set up wireless router: set encryption method as

WPA2-PSK and authorization type as AES, or set

both as auto. Wireless mode can not be 11n only.

④ Enable Wi-Fi router DHCP dynamic allocated

IP service.

⑤ AP isolation uncheck.

⑥ Don’t name your router Wi-Fi in Chinese.

⑦ To maintain strong Wi-Fi signal, please keep device