Operation Manual

7 How to use a camera on a computer
Log In:
www.ucloudcam.com
Enter your account number and password,click to Login
8
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Frequently asked questions
1、Can’t add the device？
A、Please make sure the camera has been reset. Press the Reset button until hear the
prompt tone
B、Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ
dual mode.
C 、 Please turn on the GPS service before adding the device on the Android mobile
phone . After installation is complete, you will be asked to turn on GPS service when you
use the app at the first time, if you choose not to turn on the GPS service, please uninstall
and reinstall the app again
D、Please confirm the camera wasn’t binding by the other account.
There are four voice prompts in the progress
（1）“Please configure camera by AP hotspot or scanning code”
（2）Select your Wi-Fi and login with your password, after the device makes a noise like
“beep” you will hear this “Please wait for Wi-Fi connecting”.
（3）“Please wait for internet connecting” after getting the Internet ip address.
（4）“Internet connected welcome to use cloud camera”
A、If you can’t go to the second step, please check your Wi-Fi channel is not hidden,
and the Wi-Fi router can’t be so far from the camera. If this way doesn’t work, please