User Manual

17
FAQ
Q1: Why did the feeder fail to connect to my Wi-Fi network?
A: Please check the important notice on Page 6 for help. You can try to
add the feeder via AP mode instead of normal mode and auto scan
mode.
Q2: Why is the feeding recording only played once or never when I set
the recording multiple times?
A: Please press and hold the record button to record your voice first. If
the feeder is working on battery supply only, the recording will be played
only once before feeding.
Q3: Why does the feeder feed at the wrong time?
A: Please check that the time zone of the feeder is correct. You can find
help about time zone information on page 15.
Q4: Why does it always prompt that food is blocking at the feeding tray
when it is not actually the case?
A：Once food falls into the tray, the feeder will wait for 10 minutes for the
pet to eat the food. If the pet does not come to eat during this time, the
feeder will send a message that food is blocking the feeding tray. If the
pet ate the food after 10 minutes, you will still receive the message. It is
also possible that food is stuck in the food slot. If that is the case, clean
the food slot.
Q5: Why is the indicator LED still flashing after I disabled?
A: When it is feeding, the indicator LED cannot be disabled.
Q6: How can I restore the feeder to factory default settings?
A: Please long press the Wi-Fi settings button for 3 seconds until you hear
a beep.