Instructions

17
Warranty Terms
1. The Device’s warranty term is 24 (twenty four) months, beginning with the date of
purchase by the End User. The Manufacturer is not responsible for extra warranty
terms by any other than the Manufacturer.
2. The Warranty is valid for the territory of EU.
The warranty is applicable in compliance with all relevant laws and users’ rights
protections. The purchaser of the Device is entitled to exercise his/her rights in
accordance with all applicable laws and regulations.
3. Warranty terms are provided by Allterco Robotics EOOD (referred hereinafter as
the Manufacturer), incorporated under the Bulgarian law, with address of registra
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tion 109 Bulgaria Blvd, oor 8, Triaditsa Region, Soa 1404, Bulgaria, registered with
the Commercial Register kept by the Bulgarian Ministry of Justice’s Registry Agency
under Unied Identity Code (UIC) 202320104.
4. Claims regarding the Conformity of the Device with the terms of the contract of
sale shall be addressed to the Seller, in accordance with its terms of sale.
5. Damages such as death or body injury, deterioration or damages to objects dif
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ferent from the defective product, caused by a defective product, are to be claimed
against the Manufacturer using the contact data of the Manufacturer’s company.
6. The User may contact the Manufacturer via e-mail at support@shelly.cloud for
operational problems that may be resolved remotely. It is recommended that the
User contact the Manufacturer before sending the device for servicing.
7. The terms of removing defects depends on the commercial terms of the Sell
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er. The Manufacturer is not responsible for untimely servicing of the Device or for
faulty repairs carried out by unauthorized service.
8. When exercising their rights under this warranty, the User must provide the de
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vice with the following documents: receipt and valid warranty card with date of
purchase.
9. After a warranty repair has been carried out, the warranty period is extended only
for that period.
10. The warranty does NOT cover any damages to the device which occur in the
following circumstances:
When the Device has been used or wired inappropriately, including inappropriate
fuses, overpassing maximal values of load and current, electric shock, short circuit
or other problems in the power supply, the power grid or the radio network.
When there is a non-compliance between warranty card and/or without a purchase