Warranty Guide

Within Two Years — If a defect covered by this warranty is found and reported to the
merchant from which the floor was purchased in writing after one year but within
two years of purchase, Shaw will supply new flooring material of similar color,
pattern and quality to replace the defective area. Shaw will also pay fifty percent of
reasonable labor costs if professional installation was paid for when the floor was
originally installed.
After Two Years — If a defect covered by this warranty is found and reported to the
merchant from which the floor was purchased in writing after two years but within
the warranty period specified below, as applicable, Shaw will supply new flooring
material of similar color, pattern and quality to replace the defective area. Shaw will
not pay labor costs. In case of questions regarding the terms for warranty, please
contact our Shaw Information Center at # 1 .800 .441 .7429.
Exclusions
The following are not covered by this warranty:
 Darker, solid colors naturally show more scratches and dirt and require
more maintenance. We cannot warrant the product against such claims.
 We will not accept shading claims for an overall white floor with touching white
planks or tiles.
 Damage caused by fire, flood, moisture intrusion caused by emissions from
subfloor, intentional abuse, damage caused by vacuum cleaner beater bar,
indentations or damage caused by improper rolling loads, chairs or other
furniture not using proper floor protectors or caster wheels, and cutting from
sharp objects, asphalt staining and staining from rubber mats, surface scratches,
changes in color or sheen appearance when exposed to a natural light source,
 exterior application or loss due to inconvenience, loss of time, incidental
expenses or consequential damages.
 Minor shading, color or texture differences between samples and delivered
product
 Installations where the floor is not acclimated installed and/or maintained as per
the requirements set forth in the appropriate installation instructions for Floorte
WPC and Floorte SPC.
 Damage to floor caused by flooring that is installed using the glue down
method that subsequently is heated to temperature above 140° F (60° C) or
is exposed to temperatures below 32° F (0° C). Flooring exposed to these
conditions must be installed using the floating method in order to maintain
warranty
coverage.
Warranty Owner
This Warranty applies only to a resident homeowner who is the original purchaser of the
Shaw WPC / SPC floor products, not to any subsequent homeowner. For details please
contact our customer support department. This warranty shall not include loss of time,
inconvenience, incidental expenses (such as telephone calls, labor and/or materials) incurred
in the removal or reinstallation of the affected material, and any other incidental or
consequential damages.
For reference purposes only if printed or downloaded.