Warranty Guide

Date 6/9/2017 BG
FLOORTE LIMITED WEAR AND STRUCTURE WARRANTY
Shaw Industries Inc. (Shaw”) warrants the Floorte products to be free from manufacturing defects
for a specified length of time from the date of purchase as set forth below. 20 mil products have a
lifetime limited warranty and a 10 year light commercial warranty. 12 mil products have a 30 year
limited residential warranty and a 7 year light commercial warranty. 8 mil products have a 15 year
limited residential warranty and a 5 year light commercial warranty. The wear layer of the floor
plank is warranted by Shaw not to wear through under normal use for the length of the warranty.
Gloss reduction or surface scratches are not considered surface wear. This warranty is non-
transferable and applies only to the original purchaser.
Replacement/Repairs
Shaw reserves the right to repair any floor and/or to use its own source to obtain an installer for
replacement flooring. If Shaw repairs or replaces a floor as a result of a warranty claim, it is the
customer’s responsibility to be clear, at their own expense, any items placed over the affected areas
subsequent to the original installation. In the event that Shaw repairs a floor, this warranty shall
remain in effect with respect to such floor.
This limited residential wear warranty is made subject to the following
conditions:
The floor must be installed properly and according to Shaw installation guidelines.
The flooring must be used only indoors in a dry, climate controlled area.
The flooring must be maintained in accordance with Shaw care & maintenance guidelines.
This limited warranty does not apply to damage caused by water or moisture in the subfloor
or underneath the flooring, including but not limited to damage from subfloor hydrostatic
pressure or other conditions that result in water or moisture being under the floor. It does
cover topical moisture. As long as the water does not flow over the edge of the surface (edge
of the room, cut boards, etc.) water will evaporate before passing between the planks to the
subfloor or damage the planks.
This limited warranty does not apply to Shaw moldings and trims.
Installation of flooring that contains any manufacturing defect is not covered by this limited
warranty.
FLOORTE LIMITED STRUCTURE WARRANTY
The floor plank is warranted to be free from manufacturing or material defects for the life of the
product. Should a defect occur, Shaw will arrange a credit based on the original purchase of the
product. This warranty is not transferable by the purchaser of the floor.
Should a defect occur, we will arrange a refund based on the original purchase of the product.
This warranty is not transferable by the purchaser of the floor. Should a problem attributable as a
manufacturing defect develop after flooring is installed, the cost of labor for repair will be covered
by this warranty.
For reference purposes only if printed or downloaded.

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