HARD SURFACE WARRANTIES, CARE & MAINTENANCE HARDWOOD shawfloors.
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CONTENTS HARDWOOD Overview 3 Care & Maintenance 3 Radiant Heat Guidelines 4 Warranty 4 Shaw represents a promise of outstanding performance, unique styling and overall value. For more than 50 years, consumers just like you have trusted Shaw products to stand up to their busy lifestyles. This brochure was designed to help you better understand the warranties that come with your new hard surface product. In addition, each category supplies care and maintenance guidelines.
HARDWOOD SHAW HARDWOOD PRODUCTS The true essence of the American home is captured in the time-honored choice of quality hardwood flooring. While jobsite-finished floors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger wood floors made by Shaw Industries Group, Inc. (Shaw). Shaw not only produces more durable floors, but we also offer comprehensive warranties.
HARDWOOD change during the aging process. These warranties do not cover damage from the sun and its UV rays. 13. Use area rugs in high-traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets. 14. Maintain the proper relative humidity in your home between 35% – 55%.
HARDWOOD What Shaw will do In the event that the finish wears through or peels off of the hardwood flooring, Shaw will, at our option, either: (1) replace the affected plank(s), (2) recoat the affected area. NOTE: This limited warranty extends only for defects that cover at least 10% of the surface area of the installed flooring. Gloss reduction, scratches, and dents in the finish are not considered surface wear and are not covered under this warranty.
HARDWOOD Shaw cannot warrant against natural variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank. Nor can we warrant against natural variations or gloss level between samples/models and installed flooring. Any sample or model shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT create a warranty of any kind that the goods you purchased shall conform thereto.
HARDWOOD Recoating and finish alterations: Alterations to the finish or non- factory- applied finishes (finishes applied by the owner or installer), including but not limited to refinishing or recoating, are NOT part of the limited warranty for residential finish wear stated above and therefore are NOT warranted by Shaw. Natural Sunlight: The sun and its UV rays cause the aging of wood and therefore can cause the wood stain and/or wood to fade and/or change color.
WARRANTY SERVICE The Shaw Information Center provides information about proper installation and maintenance of your Shaw hard surface product. Much of this information is included in this booklet. If you have other questions, please feel free to write or call us. If you think that there is a defect in your hard surface product that is covered by one of the Shaw warranties, you must notify the Shaw retailer who sold you the product.Your retailer will be able to file the claim with Shaw for you.
