SHAWdigital PHONE User guide
2 6 7 8 9 9 10 10 11 13 Contents Voicemail Call Forward Call Waiting Call Display 3-Way Calling Call Return Anonymous Call Rejection Shaw Distinctive Ring Shaw Long Distance Appendix A – Voicemail Access Numbers Phone Number Default Voicemail Password Voicemail Access Number Cvrii › Cvrii
Hello. Welcome to Shaw’s Home Phone Service. Inside you’ll find easy-to-follow instructions for all the features included with your home phone service, depending on what plan you have selected. For over 35 years, Shaw has been working hard to provide you with an ever-increasing range of entertainment and communication products, including Shaw Digital TV, Shaw High-Speed Internet and Shaw Digital Phone. Shaw Digital Phone is about convenience.
Voicemail Voicemail answers your calls when you are unable to answer the phone. Your personalized greeting is played and the caller’s message recorded for you to listen to later. Getting Started Before you can use the Voicemail service, you must first initialize your Voicemail box. Step 1 – Access the system. > Dial * 9 8 from your home phone. Step 2 – Enter your temporary password. Shaw will provide you with a temporary password for your initial log-in. > Enter your temporary password and press # .
Retrieving Your Messages When you have a new message waiting, you will hear an interrupted dial tone when you pick up the receiver, or your phone’s message-waiting light will be flashing (on phones with a message-waiting light feature). You can still make and receive calls when you hear the interrupted dial tone. To access your voicemail from home: > Press * 9 8 . > If you have set up the skip PIN feature, you will not be prompted for your password.
Advanced Voicemail Features Reviewing Messages Customize your Voicemail service From the main menu: Personal Options menu: 0 Help. 0 Help. 1 To listen to your new messages. 1 To manage your personal greeting. 3 To listen to your other messages. 2 To change your password. 4 To change your personal options. 3 To manage your distribution list. During playback: 0 Help. 1 To skip back 10 seconds. 1 1 To skip back to the beginning. 2 Pause playback. 4 To record your name. * Back to main menu.
To reactivate the password prompt when accessing Voicemail from your home phone From the main menu: > Press 4 for personal options. > Press 2 to manage your password. > Press 2 for password prompt options. > Press 2 to reactivate the password prompt. Personal greeting menu: 1 To listen to your greeting. 2 To re-record your personal greeting. 3 To delete your personal greeting. * To return to the previous menu. After leaving a message: 0 Help. # To send message. 1 Replay message.
Call Forward Call Forward redirects your incoming calls to another phone number. You can forward calls to any local number you choose. To set up Call Forward: > Lift the receiver and dial * 7 2 . > When you hear the dial tone, dial the 10-digit number you want your calls forwarded to. If you want calls forwarded to your voicemail, dial the number that corresponds to the area you live (see Appendix A). > Once your call is answered, you can hang up. Call Forward is now in effect.
Call Waiting With Call Waiting, you’ll know if another call is coming in when you’re already on the line. If you have a caller ID phone, the names and numbers of incoming calls will be displayed when you are on the phone. When you are on the phone and someone else is calling you: > You’ll hear a single tone when another call is waiting. If you have Call Waiting with Call Display you will hear a series of tones. > Press and release the receiver-disconnect button (or link or flash). Caller #1 is now on hold.
Call Display Call Display shows an incoming caller’s name and telephone number (if available) on a caller ID unit, or a caller ID-equipped phone, before you answer. To use Call Display: You don’t need to do anything to use Call Display – just watch the display screen on your caller ID-equipped phone or caller ID unit when a call comes in. After the first full ring, the phone number and name will appear if the call is from an area where Call Display service is available.
3-Way Calling Call Return 3-Way Calling lets you talk with two other people in one call. With Call Return, you can dial the last number that called you whether you answered the call or not. Call Return works with direct-dialed calls from most areas. To use 3-Way Calling: > Phone the first person and tell them you’re going to bring another participant in. To use Call Return: > Press the receiver-disconnect (or link or flash) button to place them on hold.
Anonymous Call Rejection With Anonymous Call Rejection you can avoid receiving a call from numbers that have a privacy feature activated such as Caller ID Blocking. When Anonymous Call Rejection is activated your phone will not ring. Instead, the caller will hear a recording that informs them that you do not accept calls from blocked numbers. They will then have to hang up and unblock their number to have their call placed through to you. To use Anonymous Call Rejection: > Lift the receiver and dial * 7 7 .
Shaw Long Distance Whether you are a Shaw Digital Phone or Shaw Digital Phone Lite customer, you will enjoy our competitive international rates and services that will help you keep in touch with friends and family around the world. With Shaw Digital Phone you will receive 1,000* monthly minutes of no-charge calls to destinations in the U.K., Europe, Asia Pacific and South America. With Shaw Digital Phone Lite you will benefit from our 4¢ per minute rate to the same Shaw International destinations in the U.
Appendix A Dial Voicemail Access Toll-Free Number From Anywhere in Canada or the U.S.: > Dial the toll-free number at 1.866.656.7429 from anywhere in Canada or the United States. > Enter your mailbox number (your 10-digit phone number) followed by # . > Enter your password followed by # . > Follow the prompts to check for new or saved messages. City Voicemail Access Number Airdrie 403.420.3999 Brentwood Bay 250.665.7999 Burnaby (New Westminster) 604.395.2999 Burnaby (Vancouver) 778.327.7999 Calgary 403.
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FOR FURTHER INFORMATION Directory Assistance To access directory assistance, dial 411 for local and North American numbers. 24/7/365 SUPPORT Technical support is available 24 hours a day, 7 days a week, 365 days a year – simply dial 611 from your Shaw home phone service. If calling from another phone, dial 1.888.472.2222. 1.888.472.2222 or visit shaw.ca where you’ll also find our Terms and Conditions.
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